Roots Recovered

1. Agreement to These Terms

By accessing www.rootsrecovered.com or engaging Roots Recovered for consultancy services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website or services. These Terms constitute a legally binding agreement between you and Roots Recovered, a Nevada company.

We reserve the right to update these Terms at any time. Material changes will be posted on our website with a revised effective date. Your continued use of our services after any update constitutes your acceptance of the revised Terms.

2. Description of Services

Roots Recovered provides consultancy services to individuals in the United States seeking to obtain European citizenship by descent ("CBD"). Our services include eligibility assessment, genealogical research guidance, document procurement assistance, application preparation, and case management. We currently support CBD pathways in Austria, Germany, Ireland, Italy, Poland, Slovakia, Lithuania, Luxembourg, and other countries as listed on our website.

2.1 Consultancy Only — Not Legal Advice

Our services are consultancy services. We are not a law firm and do not provide legal advice. Nothing in our communications, reports, or guidance constitutes legal advice, and no attorney-client relationship is created by engaging us. For questions specific to your legal situation, you should consult a licensed attorney in the relevant jurisdiction.

2.2 No Guarantee of Outcome

Citizenship applications are decided by the laws and authorities of sovereign foreign governments. We make no representation, warranty, or guarantee that any application we assist with will be approved. Eligibility determinations, processing timelines, and final outcomes are outside our control. Our obligation is to provide competent, diligent consultancy services; we do not guarantee any particular result.

3. Engagement and Fees

Our services are provided under a written engagement agreement specifying the scope of work, fees, and payment schedule. These Terms supplement that agreement. The following apply to all engagements:

• Fees are as set forth in your engagement agreement and are due as specified therein.
• All fees are non-refundable except as expressly stated in your engagement agreement or as required by applicable law.
• Government filing fees, apostille and notarization fees, hard copy document fees, translation costs, courier charges, and other third-party disbursements are your sole responsibility and are not included in our consultancy fees unless expressly stated in writing.
• We reserve the right to suspend work on your case if invoiced fees remain unpaid beyond the due date.

4. Your Obligations

By engaging our services, you agree to:

• Provide complete, accurate, and truthful information and documents in connection with your case.
• Notify us promptly of any changes to your personal circumstances that may affect your application.
• Respond to reasonable requests for additional information or documentation in a timely manner.
• Use our services only for lawful purposes.

You warrant that all documents and information you provide are genuine and that you are legally authorized to submit them. Submitting false, forged, or misleading documents in connection with a citizenship application may constitute a criminal offense under the laws of the relevant foreign country and will result in immediate termination of our engagement without refund.

5. Document Handling

You may be required to provide original or certified copies of genealogical records, identity documents, and other sensitive materials. You acknowledge that:

• We handle all documents with reasonable care, but we cannot accept liability for loss or damage caused by postal carriers, courier companies, or foreign government authorities once documents have left our possession.
• Original documents submitted to foreign government authorities may be retained by those authorities and may not be returnable to you.
• You are solely responsible for maintaining copies of all documents you provide to us.
• Your documents will be handled in accordance with our Privacy Policy.

6. Intellectual Property

All content on www.rootsrecovered.com — including text, graphics, logos, guides, templates, and tools — is the property of Roots Recovered or its licensors and is protected by applicable United States and international intellectual property law. You may not reproduce, redistribute, resell, or create derivative works from our content without our prior written consent.

Reports, assessments, and application materials we prepare specifically for your engagement are for your personal use in connection with your citizenship application only. You may not share, resell, or repurpose them without our written consent.

7. Third-Party Service Providers

We may refer you to or coordinate with third-party professionals, including translators, notaries, foreign attorneys, and government agencies. We are not responsible for the acts, omissions, fees, or quality of work of any third party. Your engagement with any third party is a separate contractual relationship between you and that party, for which we bear no liability.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available." To the fullest extent permitted by Nevada law, Roots Recovered disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted or error-free, or that any citizenship application we assist with will be approved.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Roots Recovered and its owners, officers, employees, and contractors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages of any kind arising from your use of our services or website.
• The denial, delay, revocation, or cancellation of any citizenship application by a foreign government authority.
• Loss or damage resulting from your reliance on information provided on our website without a formal engagement.
• Any acts or omissions of third-party professionals, courier services, or government authorities.

Our total aggregate liability to you for any claims arising out of or related to your engagement shall not exceed the total fees actually paid by you to Roots Recovered in the twelve (12) months preceding the claim giving rise to liability.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or fraud, or for any liability that cannot be excluded under applicable Nevada law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Roots Recovered and its owners, officers, employees, and contractors from and against any and all claims, damages, losses, liabilities, and costs (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your submission of false, forged, or unauthorized documents or information; or (c) your violation of any applicable law or the rights of any third party.

11. Termination

Either party may terminate an engagement upon written notice to the other. Upon termination:

• You remain responsible for all fees due for work completed through the date of termination.
• We will return any original documents in our physical possession that belong to you, subject to any lien for unpaid fees permitted under Nevada law.
• Provisions that by their nature survive termination — including Sections 6, 8, 9, 10, and 12 — shall remain in full force and effect.

12. Governing Law; Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your engagement with us that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Nevada. Each party shall bear its own costs unless the arbitrator determines otherwise. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

13. Entire Agreement; Severability

These Terms, together with your signed engagement agreement and our Privacy Policy, constitute the entire agreement between you and us with respect to your use of our services, and supersede all prior understandings and agreements on that subject. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact

For questions about these Terms, please contact us at legal@rootsrecovered.com or visit www.rootsrecovered.com.

These Terms were last updated on 1 April 2025.